GEPF Company Profile - Nature of Business

The GEPF’s business is informed by its mandate and focus on service delivery that includes putting member and pensioner needs first, as aligned with the Government’s Batho Pele service delivery principles, and ensuring that its services are easily accessible.


Key processes include:

• efficient management of relationships with members and their employer departments
• efficient administration of pensions and benefits to pensioners and beneficiaries
• effective management of the investment of surplus funds
• efficient management of the corporate infrastructure required to service the GEPF’s business needs, and
• risk management.

Core activities entail client interaction through the GEPF’s Call Centre, Walk-in Centre, and Regional Offices, and the maintenance of member rolls and employee benefit operations aimed at making correct benefit payments to beneficiaries within the prescribed lead-time.